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Troubleshooting & FAQ

Last updated 11/06/2026

The template doesn't appear on the Create screen

• Check it is enabled (toggle in the Templates list).
• Check the scope covers that project and that work item type.
• Broad scopes publish in the background — allow a few seconds after saving.

Fields don't fill in live

• Confirm the Apply Template field is on the project's Create screen.
• Live apply works on company-managed projects only.

A child item wasn't created

• Its work item type must exist in the target project.
• Required fields without a template value can cause Jira to reject a child — check the project's field configuration.

A smart value came out empty

That's by design when there's nothing to resolve to (e.g. {{parent.key}} on an item with no parent). The token is removed and the text tidied.

Who can manage templates?

Jira admins always; others need a role from the Permissions page.

Still stuck?

Contact support from the app's sidebar (Report a bug / Suggest an improvement) — tickets are pre-tagged for fast routing.